Look on the
back panel of the blue retail box or page 1
of the DCB Plus
Manual for instructions on how to
connect the DCB Plus. You can also watch
the DCB Plus Overview Video below.
The color figure as seen in the DCB Plus manual
shows the LINE cable connected to your
telephone source, usually the telephone wall
plate.
1.
Connect the supplied (white) line cord to
your telephone wall jack and then to the LINE
Port on the Call Blocker. Note in the
diagram the Line cord is highlighted in darkblue. You must connect the Line
cord and your phone to the correct ports in
order for the Digitone Call Blocker to
operate properly. Initially, "Line In
Wrong Port" will show on the display
until the Line cord is plugged into the LINE
port. "Check Cords" will display
if the Line cord is disconnected afterwards.
2.
Plug the small end of the Power Supply into
the port labeled "24VDC" on the
Call Blocker, next plug in the Power Supply
to a 120VAC wall receptacle.
3. Connect
your combo Phone/Answer Machine system to
the TEL phone port of the Call Blocker and
set to 3-5 rings. Note if you are using
Voice Mail services from your phone company,
then don’t enable any answering devices
there in your home or office.
YES.
The phone companies have been busy changing
out their older analog central office
switches into modern digital types that
include the newer transmission method of
VoIP using routers. However, the wires
to your house have remained the same in most
areas. Usually copper pairs, coaxial
and now fiber optic make up the majority of
landline phone systems which were installed
to your home or office when it was built. See
also: Digital Service.
The only
things that have changed over time has been
the (CPE) Customer Premise Equipment like
gateways, modems, wireless receivers and the
local central office equipment (routers,
switches) that provide you the service. You
would notice the digital difference if the
phone company came your home and installed
some equipment rather than just check your
phone to see if you have a dial tone.
In either case, whether you have installed
digital phone equipment or just telephones
connected to the outside terminal, they are
both connected to your wall plates and all
of your phone equipment is still
telephonically analog, not
digital. Your cordless phones use the
DECT digital method of transceiving, but
your voice and other sounds are still analog
before being converted to digital.
Gateways,
cable modems and cell (CDMA) wireless receivers
may receive phone service from the central
office in the form of digital transmission
methods but in each of these devices there
is a converter from digital to analog
service that is provided on these units at
the PHONE port. The PHONE port is
analog and so are all your phones, fax and
answer machines, and other complicated
telephonic devices that require analog
service. The DCB Plus is analog as
well and will interface and work 100% with
each of these analog systems. You will
simply connect the DCB Plus to where your
phones were connected and then connect your
phone to the TEL port of the DCB Plus.
See Setup
above. All of your phones connected to
the DCB Plus will be protected from blocked
callers and the phone will not ring at
all. Note that any extension phones
not connected directly to the DCB Plus will
ring once on blocked callers. You can
avoid the extension ringing by connecting
all phones to the DCB Plus TEL port. See 1-to-5 Adapter
below.
Depends on if
you just want to protect the first line
only. The
DCB Plus is a single line operation.
If you need to cover a second line you
should purchase a second unit. If you have a
2-line phone and you want to block both
lines, then you will need a second DCB Plus. If you have a 2-line phone and
only want to block the first line then you
only need one DCB Plus using a 4 conductor
phone cable. The second line will
bypass the DCB Plus system.
The Call
Blocker is a single line operation and the 2
conductor line cord supplied with it only
carries a single line. If you want to
process both lines on your 2-Line phone,
then you will need: Two Call Blockers with
their supplied single line cords, Two 2-Line
Splitters with two single line cords and one
Line Coupler. You will use one splitter at
the phone wall plate and connect the two
supplied single line cords from each Call
Blocker to that splitter; L1 to Call Blocker
1 and L2 to Call Blocker 2 then connect the
two single line cords from each Call Blocker’s
TEL phone port to the second line splitter
L1 and L2. Connect this splitter to the Line
Coupler and then connect the 2-Line phone to
the coupler.
The
DCB Plus must be connected properly to an
analog telephone line source in the LINE
port, with an analog telephone connected to
the TEL port. There must be power
connected to the DCB Plus by the Digitone power
adapter supplied with the DCB Plus. Look
on the back panel of the blue retail box or
page 1 of the DCB Plus
Manual for a picture of this
connection. You will not be able to
program the DCB Plus unless the above
conditions are met.
>>>
You
should first test your connection to the
DCB Plus by
going offhook with the phone you are using in the TEL port to see if the
DCB Plus shows
the Call Progress Timer on the display, ex.
0:01, 0:02, 0:03, etc. before attempting to
do programming. If so, then you should
be able to access ENTER CODE in Programming when
you
take the phone offhook following the prompt
Pick Up Phone. If not, you
are using a phone not directly connected to
the TEL port of the DCB Plus.
Problems occur
when:
1) You
are using a cordless phone base and the
handset you are using is actually connecting
through a second cordless phone system you
have elsewhere in the house not connected to
the DCB Plus.
2) You
are using a cordless handset and after
Picking up the Phone you have not yet
pressed the TALK button to connect to the DCB Plus.
3) You
are using a cordless handset that is not yet
synced to its base. Press the FIND
button on the base unit to synch the handset
to it.
4) The
wiring of your telephone Line 1 is not to
the middle two pair connector pins 2 and 3
(red, green) on an R11 modular jack.
Pins 1 and 4 (yellow, black) are Line 2 on
RJ11 jacks. It is possible these
connections 2,3 and 1,4 are backwards.
The DCB Plus passes through Line 2 and only
Line 1 is processed. If your phone
works but doesn't show call progress timing,
then the house (modem, cable, gateway)
wiring is at fault.
5) You
are using a 2-line telephone and the wiring
connects only to the second line. If
you are getting a Dial Tone instead of
silence from Programming, then you are
actually accessing the second line instead
of the first line which should be the only
one used for programming.
Try detaching
the second line cord or use a 2-conductor
line cord (like the one supplied with the DCB Plus) from the phone to the
DCB Plus's TEL
port to make sure you are using only the
first line.
Note that the
second phone line bypasses the DCB Plus internally for 4-conductor wires which is
why you are hearing the dial tone instead of
programming silence.
The
Residential solid colors are Red and Green
conductor pair as the first line and the
Yellow and Black pair as the second
line.
Commercial
band-striped wiring (and closets with punch down
blocks) are blue/bluwht for the first line
and orange/orgwht for the second line.
The T is TIP
and the R is RING also showing their
polarity to ground or to each other.
Yes, the Caller ID is
captured and repeated to all phones
downlinked to the TEL port. If you
have a corded phone or cordless phone system
base connected there, then all corded
phones and cordless handsets to that base will
receive the repeated Caller ID. When
a call comes in, the phone company’s
Caller ID information will display on the DCB Plus
and ring all extension phones with
caller ID connected to the telephone line, but
the DCB Plus will
only suppress the
first ring to the TEL port to prevent it
from ringing and receiving Caller ID.
If the caller is an Invited
caller, then the Caller ID information will
display on the first ring to the phones
connected to the TEL port thereafter.This stops unwanted Caller ID information from Blocked
callers from being received
by the phones connected to the TEL port,
like Out of Area, Unavailable, Anonymous or
a Blocked caller’s number.
No. You
can turn off the extension phone ringers if
it's connected directly to the phone company
instead of the DCB Plus. Note: If
you have a cordless phone system where the
phone base is connected to the DCB Plus's TEL
port, then none of the cordless phones will
ring on blocked callers.
Yes. Go
into Programming and on page 6 of the DCB Plus
Manual, under "Blocking Area
Codes", you will use Code 40 to enter
the area code(s) you want to block or Code
40 to block specific numbers like; Ex. 40
602 555 1212 *.
Spoofed
numbers like 2, or V200039, or 717 ??? x23
are all hungup on in Standard Mode by
default and you don't have to do any
programming. However, if the number is
10 digits with just numbers, but the number
is not actually a working number like; 555
555 5555, then you can just block that
number or the whole area code of 555 in
Programming with; 40 555 * for
example.
Check Cords
means the DCB Plus is not connected to a valid
phone service source. When you
installed the DCB Plus, you should have used the
supplied white line cord, because it is new
and it only connects the red and green pair
of the first line to the DCB Plus. If you
are using another wire cable with more than
two conductors, it's possible that the
wiring is not connected properly to the
source. There is a possibility that
the yellow and black pair, which normally is
the second line, is somehow reversed on the DCB Plus
side and is not making a
connection. See #5,
paragraph 5. There is also a
possibility that the wall plate is not wired
correctly if you have an older home.
When the DCB Plus is finally connected to a
phone source, "Check Cords" will disappear
and go to idle mode.
The DCB Plus comes with 140 memory slots for Blocking numbers, each of which can be configured for an individual number, wild card string or area code (up to 10 million numbers per area code stored). By default all valid phone numbers, those with 7 digits up to 16 digits, are invited so you don't have to figure out who to invite. However, if you use the Global Block Method Code 97 # *, then you can use the Invite Code 50 & the VIP Code 60 to add up to 50 invited numbers or area codes each for a total of 100 memory slots.
You
can block all Numbers, and 20 Names on the DCB Plus.
Out of Area and Private are automatically
blocked in Standard (factory) Mode.
For numbers like 000-000-0000 and using the Call History buttons, find this
number in the display and then press the
block button twice quickly. Be sure
the number appears as 000-000-0000 (with
dashes) and not as 0000000000 which is in
protected mode where no action can be
taken. Another way is to enter
Programming and use Code 40, then 0000000000 * to
block this number.
Clearing the
display does not add the numbers to the
blocked list. Only Programming can
delete stored blocked numbers or you can
invite a number that was blocked if it is
still in the Call History list using the
Invite button.
Yes, by using the
Block command 40, then your number ex. 602
555 #### *. Notice the remaining trunk
numbers in the last four digits are all
blocked in the exchange of 555. You
can go further with ex. 40 603 555
12## * which blocks the last two digits of
that area code, exchange and trunk group.
You may have
accidentally placed the DCB Plus into Foreign
Caller ID DTMF mode instead of the default
FSK mode. Just go into programming and
reset the settings with Code 99 # * or use Code
16 so that FSK is now working. FSK is
the standard Caller ID method for the USA,
Canada and many other countries.
You may have
accidentally entered Code 17 when you were
thinking to use Code 71 for First Ring Pass
Thru. You can check this by using Code
92 for a readout of the program codes that
are set. The very first number
displayed is either 16 or 17. If you
see 17, then Caller ID is turned off for USA
standards. Just go into programming and
use Code
16 to turn it back on.
Yes the DCB Plus
works with DSL but you have to have the DSL
filter on the line if you have it running
through the entire house. Normally,
the DSL computer signal is routed directly
to the DSL modem and at the same location, a
single DSL filter is connected there and
then to the house phone wall plates.
Your telephone company should have installed
the filter this way to separate the two
signals. Also see item
89 below.
Yes. Enter
Programming and when the "Enter
Code" displays: dial 40 8## ###
####*. This will block all calls beginning
with 8, including valid area codes like 801
for Utah, 804 for Richmond, 805 for Ventura,
etc.
1) You
can go into programming using Code 41,
review the Blocked callers list and compare
it to the Call History. If none of the
recent calls match your stored blocked
numbers, you should either remove those old
numbers or consolidate similar numbers
starting with the same area code, for ex.
602, and just block that area code, plus
exchange as needed. See page 5 of the DCB Plus
Manual.
2) You can use
two or more DCB Plus in parallel using a duplex
jack.
Note also, that the DCB Plus will work
in parallel with other Digitone Call
Blockers like the DCB10 model.
The original unit will stay in
Standard mode and the 2nd unit would run in
Business mode. No phone is
required in the TEL port of the second
unit. You just add the newly
blocked numbers to the 2nd unit using a
phone connected there for programming. You
can also do some maintenance on the 1st unit
by reviewing with code 41 to see if you
could consolidate individual 800 numbers
into one blocked 800 area code for example.
You
will then have another 140 memory slots for
area codes or individual numbers. Run
one as master in Standard Mode and the other
in Business Mode so just the Standard Mode
does the OPX blocking and that unit passes
the call through. Both units block
calls. You don't need a phone
connected to the 2nd unit but you can
optionally connect phones there as
well.
Optionally: The 2nd unit can be placed
anywhere on the line even in a separate area
from the first unit, not connected to a
duplex jack.
Do
not manually set the Time and Date
if you already have full Caller ID Name and
Number service. The date and time are
determined by your phone service but if some
phone services (like VoIP) do not send the
date and time with the name and number, you
can manually set it. See the DCB Plus
Manual for instructions on how to
manually set the time and date with Code 95
if the time and date don't display correctly.
Note that VoIP services
may use
only one Time Zone to indicate the time of
the incoming call. So, if you are
using the DCB Plus in the Pacific Time Zone
(PST) at 3:00 PM and a call comes in through
a VoIP service that only uses Eastern Time (EST),
the time may be indicated as 5:00 PM or 6:00
PM depending on daylight savings. This
will look incorrect for your time
of day and also adversely affect any
settings you have set for After Hours
Mode.
No, not on
the public network. According to
BellCore Publication TR-NWT-000031M, Issue
4, December 1992, it states as a Requirement
that: All calling line Directory Number (DN)
shall be transmitted in Calling Number
Delivery (CND) to the Customer Premises
Equipment (telephones) in a 10 digit format.
As of late, this network protocol is being
completely ignored by internet spoofing of a
number. Since the internet is not
policed by the FCC, this leaves spoofing
open to whoever wishes to employ those
spoofing services. However, the
Digitone Call Blocker adheres to these
requirements and compels the calling number
received to fit within these 1992 guidelines
or be blocked. The DCB Plus will also
allow 11 digit numbers like 1 602 555 1212
to ring through as "1" is the long
distance country code for the USA.
Other country codes before the 10 digit
number base also ring through as valid
numbers.
For warranty,
parts and service, 1 year, with repair
options thereafter. For returns, there is a 30
day guaranteed trial period starting when
you receive the product as indicated by the
USPS delivery confirmation. On the 31st day
you will own the unit and there is no return
available, only warranty service thereafter.
1) You should
check to see
if the Hon-Kwang linear 24VDC power adapter that was
supplied with the DCB Plus is connected
properly to the power jack. Do not use
a switching type power adapter for the
DCB Plus.
Yes the DCB Plus
has First Ring Suppression built-in which
prevents phones connected to the TEL port
from ringing on the first ring. All
other phones connected directly to the phone
company will ring once. Your options
to avoid the first ring is to connect your
phones to the DCB Plus and turn
off the phones connected directly to the
phone company. You can also use a
cordless phone system to distribute the
ringing around the house instead. This
will avoid the first ring completely.
Caller ID is also repeated to all phones
connected to the DCB Plus.
Yes!
Vonage, Ooma and Magic Jack are internet
based phone services that use an Ethernet
Analog Telephone Adapter (ATA) which
provides you with a Phone port. Your
phone is connected there now but you will
simply disconnect your phone and connect the
DCB Plus's
LINE
to
that port then connect your phone to the DCB Plus's
TEL phone port. Blocked callers will
not ring your phone but all other calls will
pass through.
Digital
(DECT 6) cordless phone systems are both
receivers and transmitters of signals
operating at various frequencies and signal
strengths and depending on the manufacturer
can actually have a negative influence on
the DCB Plus's performance to the point that it
doesn't function properly. In this
case, your cordless phone base and handsets
will need to be moved at least 1 to 2 feet
away from the DCB Plus to reduce the radio
transmission interference that is
jamming the DCB Plus's processor and its own
operating frequency. The DCB Plus is required by the FCC registration to accept errant signals
from other devices like transmitted
signals from cordless phones. However,
since cordless phones and the DCB Plus are of
similar functionality, the cordless phones may
actually interfere with the DCB Plus's
operation.
Symptoms
you may observe are: Caller ID doesn't
display on the DCB Plus on incoming calls,
calls are not passed through to the phones
in the TEL port, calls may stop being rung
through after 2 rings, Caller ID may not be
received by the cordless phone system and
dialed program tones received in programming
may not be received correctly.
Separate the DCB Plus and the phone base enough
to allow free space between the two devices
and check to see if both systems begin to
operate correctly.
YES! Digitone's Call Blocker Plus
is specifically designed to block all
harassing out of area callers from Jamaica
and Out of Area, Unknown, Private and more.
Go
into Programming and on page 6 of the DCB Plus
Manual, under "Blocking Area
Codes", you will use Code 40 to enter
the area code(s) you want to block.
The
DCB Plus is designed for both FSK and DTMF
(ETSI) Caller ID signaling. The
default method is FSK but you can set DTMF
as default with Code 17 in programming.
The DCB Plus
is currently installed in these countries:
Australia, Argentina, Brazil, Belgium,
Canada (all provinces), Costa Rica, France,
Germany, Greece, Guatemala, Italy, Kuwait,
Mexico, Netherlands, Puerto Rico, Poland,
Portugal, Spain, Switzerland, South Africa,
Singapore, Thailand, UAE, USA and others.
OPX is a
Digitone acronym which stands for Out
of Area, Private and Unknown (X).
This acronym displays when the DCB Plus receives spoofed, Private, Out of Area or
Anonymous callers. The default is to hang-up
on that call. See page 2 of the DCB Plus
Manual.
Possible Issues:
1) The phone service you have may not
be sending the number with the name and the
DCB Plus is showing the name but not the
number. You need to call your phone company
and tell them that you are not receiving the
number part of the Name and Number Caller ID
service you are paying for. The DCB
Plus by default blocks calls without a
number. The display with scroll
between the call showing the name received
and OPX indicating there was no number
received.
2) If the DCB Plus is displaying OPX on the screen (with 12:00 and the wrong date showing) when no call has come in, then it can be caused by cordless phones or phone bases with strong transmission signals being located too close to the
DCB Plus which then receives this as noise simulating OPX calls. Try moving the phone base and/or phones about 2 feet away at the least to prevent this interaction between the two devices. The
DCB Plus is required to accept errant signals from other devices and can occasionally also receive transmitted signals from cordless phones.
3) If
the DCB Plus tends to block the TEL port and
doesn't let your phone access a dial tone,
then you may have had a power outage event
and just need to reset the DCB Plus to Digitone
Default settings. Go into Programming
and use Code 99 # * to reset the user
settings and this will clear up the OPX
issue. Also, look on the bottom of the unit, there is a RESET pin hole in the very center.
With the power plugged in, use a tooth pick, pen etc. to gently press this button and reset the unit.
You will hear a click of the relay and then see the front panel indicators.
None of your caller lists, user settings or displayed calls will be erased.
This process only reloads the Digitone
operating system to the on-board CPUs. This condition is usually caused by a power interruption and the dual processors
onboard can't reset properly in power outages which can be sometimes very brief.
The "N" on the upper left of the display is for New calls and the LED flashes until this is reduced to 0. The
telephone icon shows the line is either offhook or on-hook, no line in use. There is an
envelope above the VIP icon that indicates a message waiting if you have this service. To the right is the time and date, then
"T" for Total calls stored in the display Call History.
Yes, all
models are still repairable even if they are
out of warranty. Your model can be
repaired for just the cost of shipping &
handling in most cases for as little as
$11.00. Please contact us at for an RMA to return your unit for
servicing.
When you hit
the 140 number limit in blocked memory, you
can go into Programming and use Code 41 to
review the stored blocked callers and see if
they match any of the most recent callers in
Call History. If some of them are not
there then perhaps they have given up trying
to call you. Also, you can see how
many of these blocked callers are in the
same area code and then remove those entries
and group them into one blocked area
code. You can also just clear the entire
stored call list memory with Code 98 # * and
start completely over.
Rarely,
there may be a sufficient power brownout,
like a blink of power, but not a full blackout
of power that will interrupt the DCB Plus's
dual processors just enough to down the
device. Look on the bottom of the unit, there is a RESET pin hole in the very center.
With the power plugged in, use a tooth pick, pen etc. to gently press this button and reset the unit.
You will hear a click of the relay and then see the front panel indicators.
None of your caller lists, user settings or displayed calls will be erased.
This process only reloads the Digitone
operating system to the on-board CPUs. This condition is usually caused by a power interruption and the dual processors
onboard can't reset properly in power outages which can be sometimes very brief.
Go into
programming and enter code 92. It will
readout the codes you have turned on. The factory default list is 16, 28, 30, 70, 73, 75, 77, 80, 85, 87, 91, 96.
See if you have enabled Code 32 Standby Mode
which allows all calls through. If so,
change this back to Code 30. Code 70
should show as the first ring suppression
enabled. Also check for code 73 to
prevent unwanted pass thru of OPX
numbers. Make sure
the DCB Plus's clock is not showing an off hook
condition. You should just see the
last number displayed or No New Calls.
Yes, as the DCB Plus
does not interfere with incoming call
ringing for Invited callers or OPX callers
when Code 72 is enabled. The DCB Plus also doesn't interfere with invited calls
during the After Hours Mode.
Notifications of voicemail messages is
indicated with Stutter Dial Tones (SDT) from
your phone company when the DCB Plus is in
default Code 70 mode.
Yes, but be
sure the DCB Plus is in a secure location away
from the weather as it is not weather
proof. The demarc location can be in a
basement or phone closet.
There is a 30
day guaranteed trial period starting when
you receive the product as indicated by the
USPS or FedEx delivery confirmation. On the 31st day
you will own the unit and there is no return
available, only warranty service
thereafter. So to obtain a refund, you
must request it by phone at
before this expiration time. When you
receive the email or notice by phone, you
have to return the DCB Plus product purchase in
full within 10 days of that notice and
shipping pre-paid. The refund will be
based on the receipt of the timely return of
the product, its working condition minus the
original shipping charges, typically $7.00
or more for FedEx or USPS Express services.
Call Blocker Compatibility
- Digitone’s Call Blocker Plus works with all makes of analog telephony equipment and on all U.S. Domestic and Foreign standard 2-wire telephone lines with FSK/DTMF (ETSI) Caller ID, DSL, FIOS, VoIP, Cable Modems and Digital services using (ATA) adapters from Skype™, Vonage™, Ooma™ or Magic Jack™
and ATT Uverse.
The DCB Plus is
designed specifically for public telephone
network FCC provisioned landlines.
Digitone has made
great efforts to keep pace with the changing
caller ID methods and signal strengths that
can be seen from the various telephone
services. Today, the DCB Plus works in
all of the US, Canada, Mexico and other
Bellcore standardized DTMF/FSK (ETSI)
signaling countries including the European
Union, India, China/Asia, Singapore, South Africa
and Australia, to name a few.
YES. All
current and past models of the DCB Plus work with
the U-verse Modem that conforms to
standardized network service Caller ID
formats (see item 21).
FYI - If you
do have ATT U-verse you may be having many
difficulties with their service which can be
trying at best. If you have the Pace Modem 5031NV installed for the
U-verse service and are having problems,
have it replaced with the Arris or
Motorola Modem NVG589 or the 2-Wire
3801HGV. These changes have shown normal
performance for a telephone line emulation
system that ATT can provide. Worse
case, you can just request a regular telephone
line (POTS) and then have them install
U-verse internet service if you need it.
If you want
to mail-in an order, go to Digitone's
OrderPage and add to cart the quantity
and product selections you want. Fill
out the shipping form then go to the next
page that does a summary. Continue all
the way to the Payment page and then print
this out showing all the details. Send
this form in with a postal (or bank) money
order for the full amount which includes
shipping and mail it to:
Digitone Communications
10580 N. McCarran Blvd.
Suite 115-543
Reno, NV 89503
We are
located in Reno, Nevada, USA. We are
taking phone calls M-F 8:00 AM - 5:00 PM,
Pacific Time. Digitone observes Daylight
Savings Time and USPS National Holidays. Our
phone number is .
Our address is:
Digitone
Communications
10580 N. McCarran Blvd.
Suite 115-543
Reno, NV 89503
National
Holidays observed by USPS:
• January 1 New Year’s Day
• January Martin Luther King, Jr.
• February Presidents Day
• May Memorial Day
• July 4th Independence Day
• September Labor Day
• October Columbus Day
• November Veterans’ Day
• November Thanksgiving Day
• December 25 Christmas Day
Yes, your fax
machine can be connected anywhere on the
line like in another room or on a duplex
jack with the DCB Plus and/or your answer
machine. If you have a fax machine
with CNG tone detection, and it normally
captures a calling fax from the line, then
the DCB Plus will not interfere with this
operation.
Yes and you
will use Code 97 # * in Programming to block
all calls. Then use the Invite command
50 then the invited caller's number; ex. 602
555 1212, then the * key to store that
number. You can also store whole area
codes. Code 60 is also available for
inviting VIP callers using Code 60.
See page 6 or 7 of the DCB Plus
Manual.
1)
Today there are regular telephone lines from
the past known as plain ole telephone
service (POTS) using copper wire pairs that
are still in use for homes and businesses.
There are over 1.263 Billion landlines in
operation worldwide. The USA has 268
Million landlines in operation.
2)
There are cable companies also that can
provide telephone service through their
cable modems by digital conversion to analog
phone ports on their modems.
3)
VoIP service has reached greater levels of
service throughout the market with the use
of routing technologies and in house modems.
Some of which are known as Ooma, Magic Jack,
Vonage, Straight Talk, NetTalk, etc. that
all require a high speed Ethernet connection
to the Internet. Many telephone
companies now only use VoIP as the main
connectivity between the customer's premise
and control centers outside of their region,
like Verizon, ATT U-verse, Bright House,
etc. where routers have replaced commercial
analog switches.
4)
There is also the newer CDMA Cellular modems
for receiving telephony over long distances
that are not hard wired or supported by a
traditional landline service. See #51
below.
Still,
all of the above technologies provide full
analog service which is completely
compatible with the DCB Plus.
Yes.
Verizon provides a means to have your home
phone line work with cell phone (wireless)
service via Verizon's or AT&T's CDMA cellular
network. The receiver unit, typically
models FT2260VW
or F256VW
or ZTE
WF720
can operate as a standard line emulator that
works like regular telephone service, where
you send and receive calls. The
receiver provides regular analog phone
service to your phones and the DCB Plus like
normal.
No.
The DCB Plus only requires Name and Number
Caller ID service at the least to
work. We also recommend Anonymous Call
Rejection service to prevent
"Private" callers from tying up
your line. If you already pay for the
call blocking service from your phone
company, you can either keep using it at
extra cost or eliminate it completely as the
DCB Plus will take care of all your blocking
needs.
The
DCB Plus ignores Call Waiting and Call Waiting Caller ID
service when you are on the phone.
Your phone will display Call Waiting Caller
ID if you have that service or you will hear
a beep tone to alert you to a call
waiting. Blocked callers you have on
your blocked list will not be blocked by the
DCB Plus during call waiting. The DCB Plus
cannot both let you
talk on your current phone call and then
also block the incoming
caller.
1)
If
you have recently noticed the DCB Plus not
working as usual, there could be a
voltage variant on your AC power line that is
affecting its operation, besides a power
outage. You should
check to see if the DCB Plus's power adapter is
connected with: 1) a room air conditioner,
2) a kitchen circuit to the refrigerator,
microwave or range 3) office equipment like
a laser printer or water cooler, or 4) a
hair dryer or motorized shaving cream
dispenser. These
motor driven appliances cause a lot of noise
(hash) on the power line and can cause the DCB Plus
to
be affected in some cases.
2)
The DCB Plus can be affected intermittently by
voltage variances
and the problem is being caused more by your
local power service, appliances, telephone
line conditions and/or your phones.
The DCB Plus is unlike any other device you
work with as it is connected to fixed
external AC power sources, telephone line
conditions, and motor machinery all of which
can create hash noise, unstable operating
voltages and high voltage line conditions
both from the AC line and outside telephone
line exposure from lightning and other
electrical events.
3)
Due to this invisible tough working
environment, even your phones can be
compromised by these electrical
instabilities and may be damaged enough to
not work with the DCB Plus.
Try changing your phones to a newer set or
use another one you may have to see if the
phones are causing the problem. Also,
check any battery powered phones as their
batteries, even rechargeable ones, fail and
then cause the phone base to malfunction.
Try moving the DCB Plus away from the
electrical circuit it is on that may be near
a motorized appliance or transmitter, see item
28 below.
4)
It is highly recommended the DCB Plus be connected to a
Uninterruptible
Power Supply (UPS) for extreme cases
as described above where the line needs to be conditioned
properly due to hash noise or poor service. If your home or office receives regular low voltage blackouts, power surges or power outages consider purchasing
this UPS backup power supply or surge protection for both the phone
line and AC line conditioning that can support
up to 1800 watts for about 15 minutes. This device can be purchased separately at
Amazon
or at most electronics and office supply stores. If you already have one, connect the power adapter there to support it during power
issues. Also see item 2
for telephone line protection.
Alternatively,
we also recommend the Belkin Model F9H620-CW
or F9H120-CW at Digitone
for regular AC power and for power surges.
The
DCB Plus display starts adding calls as they
come in one at a time where the first call
is the older of the next few calls which are
the most recent, until that total hits 64
count. Then the very next new call is
displayed and the first older call is
deleted, first in - first out.
NO.
First, the FTC made it clear it cannot endorse the winning solutions.
Huh? Second, the FTC Challenge results are
showing a Conditional
Call Forwarding approach as the answer to
stop robocalls. However,
you will notice that this is a Phone Company
option (Simultaneous Ringing) that costs extra dollars to operate,
Per Month, Per Customer and it still
won't stop random robo calls with legitimate
numbers from ringing in. This
"solution" requires Caller ID
Service and Conditional Call Forwarding
Service in order to work. Moreover,
the solution is not available at most phone
companies.
So, what were
they thinking? Telco's, that's
what. Keep the solution within the
telcos and they will make more money. However, there is no such
telco "answer"
to the robocalls. There are many
telcos (like Comcast) that don't have the Conditional
Call Forwarding option. What's more, this solution will still allow those
legalized charities, political entities, et
al. to call you, wanted or not.
Digitone's
DCB Plus can and will provide the
long term telephony security customers need without
further meddling from the telcos and the
government. We'll stick to this
solution and you should too.
Yes,
and we recommend the Belkin
Model F9H620-CW surge protector at Digitone.
You can save a ton of
aggravation when your home or office is
struck by an electrical storm and damages
many of your connected electronics, in
particular, the DCB Plus. Both the
telephone line and the power line are surge
protected with this Belkin model. The
cost alone is less than the shipping, time
and repair it will take to get your DCB Plus
back online and in service. See Surge
Protector above.
Yes,
when connected anywhere on the line in any
room other than where the DCB Plus is connected
or in parallel with a duplex jack at the
same location.
Block Button - Names
Entry
This feature only works with the Block button on
calls you have already received in Call History and not in Programming.
Block up to 20 individual names (except OPX names) with or without numbers that use the same name with different numbers. Using the Call History Up or Down view buttons, press the Block button
Once quickly on the front panel on the selected Name you want to block.
Wait 1 second, the Name on the lower line of the display will begin to blink. To store that name, press the Block button again
Twice quickly and then the display will indicate “Name Blk Stored” for that Caller ID name shown.
From then on, any number with the Name you
stored will be blocked.
Example name
with different numbers: Phoenix 602 555
1212, Phoenix 480 555 1212, Phoenix 623 555
1212. Each of these calls are blocked
in this example. This one entry of
Phoenix [name blocked] has a virtual
unlimited number of calls it can block.
Note that you
can also Invite the Number associated with
the Blocked Name, but the Name will take priority
over the Number if the Name is on the Name
Blocked list and that call will be
blocked. Conversely, if blocked OPX
name calls, like Out of Area, Private and
Anonymous with numbers ring in, then those
numbers will ring though until you block
them. These call types could be cell
phones that the cell phone company hasn't
associated with a valid name yet.
Block Names
Removal
Using Code 44 in Programming to view Blocked Names list
to find the name you want to
unblock. Names can only be removed with this function in programming. Use arrow buttons to view up or down. To remove or unblock
a Name entry press and hold the Block Button for 3 seconds on the front panel. The name will then be removed from that list.
See Programming.
Yes.
The DCB Plus has non-volatile memory which
allows it to store all your caller lists and
user settings without losing any of the data
when the unit is unpowered.
Yes,
because you cannot actually call your own
phone number. If you dial your own
phone number you will just get a busy signal
because you are on the line.
If you have the Call Announce
device connected to
the TEL port of the DCB Plus, and the caller
is Blocked, then NO it will not announce
that caller. It will
only announce Invited caller numbers.
DIGITAL phone service
is like AT&T's U-verse, Frontier, Fairfield, and Wind Stream phone services, VoIP (not VoIP digital phone sets) broadband analog adapters for Ooma, Vonage, Magic Jack etc. Also covered are Verizon cellular receivers for landlines. These types of phone services require other
proprietary devices (digital converters) to provide analog telephone service.
LANDLINES are normal analog POTS line (plain ole telephone service)
copper pair, without need of a
digital converter (above) for businesses or home use.
It also covers FIOS, DSL and Cable modems with Phone
ports supplied from your telephone company.
If you notice
the DCB Plus is blocking calls, it could be for
one of the following reasons:
1) You
are receiving caller ID that displays calls
with a "1" before each area code
and number, Ex. 1 602 555 1212 AND
you have stored the number "1"
into the blocked list. Go into
programming and use Code 41 to review the
Blocked Caller list and look for just the
number1 in that list. If it is
there, remove the 1 with the Block button
held for 3 seconds. See Code 41
instructions page 5 of the DCB Plus
Manual. Note that you don't have
to block the number "1" as it is
already blocked by Code 30 Standard Mode.
2) You
have enabled Code 97 # * which blocks
all callers. Check to see if this code
is set with Code 92 readout in
programming. The scrolling screen displays all
operating codes set and the last code
displayed is either 96 or 97. If 97 is
shown, then use Code 96 # * in programming
to set the DCB Plus back to Global Invite
operation.
3) Wiring
issues: You have changed the
wiring recently by reversing the standard
polarity, adding a jack, duplex
jack, extra devices that overload the
wiring, cross wiring, old attic or basement
wiring (prior to 1967), wiring that is not
designed for CAT 3 wire performance or
modular jacks. The phone company may
ring your phones regardless of water
grounds, cross connects, polarity issues, or
bad wiring, but the DCB Plus is not going to
work within these bad operating
environments. The DCB Plus is a precision
telephone line measurement and receiving
system that relies on the network (PSTN)
provided signals as determined by Telcordia
and the FCC. You should first repair
the telephone service line so it is clear of
all problems (including the wire itself),
remove all devices on the line and then
connect the DCB Plus to see that it works
properly. Then add one phone or device back
onto the line, one at a time until line
functions the way you need it to.
1) When
you press the Block button twice on a number
you want blocked, the DCB Plus displays
"NBR Block Saved" and then returns
to the Call History. The reason the
number you just blocked doesn't now scroll
between the Number and "Blocked"
is because that record is past History and
not changeable. The Call History of
the DCB Plus is usable by attorneys when
presenting evidence in court cases and
cannot be changed. So the next time
the blocked call is received, the display
will then show Number and scroll
"Blocked".
Also related:
Some calls are ringing through, even though
the DCB Plus clearly displays "Blocked"?
2) When reading Call History on the DCB Plus's LCD screen you see that a caller is
"Blocked", it's possible that the
number that is shown as blocked (from an
earlier date) is actually
not stored in the Blocked Callers List
anymore due
to it being deleted after the call was
processed and is no longer really on the
list. Go into programming and review
the Blocked Callers List with Code 41 to see
if the number you want blocked is on the
list. If not, then add it back in with
Code 40 then the [number] then * key to
store it. Review the Blocked list
again with Code 41 to confirm it.
1)
NO.
You may be using a Panasonic cordless phone or other
device that momentarily takes the line
offhook after 15-30 seconds. The DCB Plus
does not return to the line like this for
any reason. The other devices or
phones just have a poor design that interrupts
the line, possibly answering and terminating
an incoming call from time to time.
Suggestion: Remove that faulty equipment
from the line.
2) You
have a second or third device on the line;
like an alarmmodem, an older separate
Caller ID box or FaxSwitch
device with offhook functions, cordless phones
that can create offhook events by 'checking
the line' or a satellite TV receiver
(Set Top Box)
connected to the line that is either capturing the
call right after the first ring or causing
an offhook event that is accepted as though
the call was answered. Any of these
offhook events stops the DCB Plus from
processing the call any further.
Suggestion: Remove all devices from the line
except the DCB Plus and a connected phone to
the TEL port. Now try calling into the
line to see if it works properly. If this
works, then add your other devices one- at- a-
time to see which one is causing the offhook
event, then remove it from the line.
1) The LINE
and TEL connections to the DCB Plus are backwards. The
LINE service is incorrectly plugged into the TEL
port. Plug your phone-service into the LINE
port. Plug your phone into the TEL
port. Review the installation picture
on the back panel of the blue retail box,
DCB Plus
Manual.
2)
Shorted
phone equipment. Not all telephones
stay stable, particularly with the modern
electronic types that have very limited over voltage
protection and are probably damaged
internally from excessive line voltages or
storms. Solution: Remove and replace
phone.
3) Shorted
wiring (sometimes to house ground)
downlinked to the TEL port or to the LINE
port. Older homes that have been
subjected to rewiring or remodeling may have
been altered too far out of normal operation.
If you have mice problems, then this can
cause wiring shorts due to their chewing the
lines. You should install a fresh phone
line to the original demarc terminal block
and see if this fixes the situation.
Solution: Repair
wiring or replace it.
Only
if you use Code 71 to allow FSK messages to
be delivered to your phones. In
default Code 70, the DCB Plus's
built-in relay separates your phone from the
line for First Ring Suppression that
prevents the phone from ringing on blocked
callers and receiving FSK Message
indications. But notifications
of voicemail messages is still indicated
with Stutter Dial Tones (SDT) from your
phone company. When there are messages
waiting, you should still receive a stutter tone
when you pick up the phone to let you know
you have messages. If you can live with the
first ring on all calls, then use Code 71 to
override the ring suppression and enable
Message Waiting indications.
Out
of Area calls with no number can ring
through when you have changed a default
setting below. Use Code 92 to do a
readout of the current operating codes and
look for one of the following:
1) You
have enabled Code 76 which allows Out of
Area to ring through. Some users need
to hear from unidentified overseas callers.
Turn this back off with Code 77.
2) You have
enabled Business Mode Code 31. This
code allows all call types to ring through.
Turn this off with Code 30.
3) You have
enabled Code 72. This code allows Out
of Area (OPX calls) to ring the line but not
the TEL port so an answer machine (or voice
mail) can take a message. Turn this
off with Code 73.
4) The
Out of Area call also has a valid number
displayed. You should Block the number
that displays with Out of Area.
1) You
have your phones connected directly to the
phone company service and not to the TEL
port of the DCB Plus. This includes all
phones and all other devices on an extension
of the telephone line before the connection
to the DCB Plus.
2) You
have enabled Code 71 on the DCB Plus to Pass
the 1st Ring.
3) For
phones connected to the DCB Plus: You
have recently Invited the Blocked caller
back into the Invited list. The DCB Plus's Call History may show a number in
"history" of the recent calls as
being "Blocked" but it doesn't
indicate that the same number has recently
been removed from the Blocked list.
Check Code 41 in programming to see if the
number you have a question about is actually
in the Blocked list.
Yes.
Using Code 41 (or 51, 53 or 61) on the older
DCB10 and the Up
and Down Call History buttons you can write
down each number. Then, access
programming on the new DCB Plus and re-enter
each number. It doesn't sound
convenient but it does a couple of positive
things; 1) you now have a written record of
the callers in your lists, 2) you can
now edit what numbers should be combined
into a single entry area code or deleted
entirely. This one time event may take
a few minutes but so would learning how to
access memory databases, transferring the
data and confirming the data is working.
The
DCB Plus receives programming commands from
phones and other telephony devices through
an internal connection that is only accessible
through the TEL port. So you must have
a phone connected to the TEL port to do
programming. If you have difficulty
with the DCB Plus after that it is probably due
to:
1) The
phone you are using is not dialing tones and
instead is dialing rotary switching.
2) The
cordless phone you are using is possibly
jamming the receiver of the DCB Plus due to the
proximity of your cordless phone to the DCB Plus. Try moving the cordless phone
away from the DCB Plus about 1 to 2 feet and
see if the interference is removed.
See item 28 above
regarding this interference.
3) The
phone you are using may not have sufficient
power to produce touch tones particularly if
it is line powered. If you are using a
cordless phone system, try using another handset,
or another phone altogether or phone type,
like a corded phone.
4) The
phone you are using has unstable dual tone
generation that is outside the bandwidth for
standardized touch tones. Try buying a
new phone. Wal-mart
$6 - $13.
5) You
are using the wrong Digitone supplied power
adapter. For the current model (and
previous models), it is the Hon-Kwang 24VDC
linear type power supply. Do not use
an (ITE) Switching type of power supply as
it creates multiple harmonics for the DTMF
receiver and incorrect reception.
6) The DCB Plus's DTMF receiver is damaged
(rare). You then need to have it
serviced. Contact Digitone by phone at
for an RMA Repair request.
Calls that start with a Country Code, like 1 (USA) means you must enter the entire string into a blocked number. Example: to block the entire 800 and 1-800 area codes, enter programming and enter: 40 800 *, then 40 1800 *. You will then see area codes 800 and 1800 in the Blocked Callers List.
This is only necessary if you receive both
inbound call types of 800 and 1 800. For individual numbers the same holds true
that the 1 must be inserted if you receive
the call that way, ex. 1 602 555 1212
instead of 602 555 1212.
You
have enabled After Hours mode and only VIP
callers can ring through to the TEL
port. The invited callers can ring the
line for voice mail messaging or to a second
answering device, but not your phones during
after hours. See also item #104
if you have recently changed your phone
service.
To clear the
CID display of all current calls just use
the Block button. First press the
Program button once to clear the dashes in
the numbers displayed. Then, press and hold the Block button for 3
seconds and this will clear all the numbers
displayed. See page 4 of the DCB Plus
Manual "Clearing Display".
If you just
want to clear specific numbers; use the Call
History buttons to select the displayed
number (with dashes) you want to
delete. Then press and hold the Block
button until the red LED comes on to release
the button. Only the displayed number
will be cleared (not the entire list) and
will not be entered into any list.
Yes.
During an inbound call the front panel keys
are not active as the DCB Plus is preparing to
process the call. When the caller ID
is displayed the number shows with dashes in
the number until the call is either stopped,
answered or hung up on. Then the
dashes disappear. This is when you can
use the Up and Down arrow keys to enable
Blocking, Inviting or Dialing.
No.
By default ALL valid numbers from anywhere
are invited and you don't have to invite
them. Unless... you enable Global Blocked
Method, Code 97 # * which then blocks
everyone. This is when you would use Code 50
[ Number] * or Code 60 [Number] *. You
can also still add specific callers to the
Blocked List if needed.
YES. PBX Extension Pass Thru (Code 78)
Using Code 78 can allow a PBX system that uses 1 to 6 digit extension numbers to pass through the DCB Plus without being hungup on as a OPX type call. Code 78 overrides this function and extension ringing is possible while still blocking Out of Area, Private and Anonymous calls. To enable PBX Pass Thru, enter programming: then enter 78, when “Enter Code” displays. To turn this feature Off, when the prompt for “Enter Code” displays enter 73, display shows function.
NO.
The 3 by itself is not an area code.
When using a single digit before all other
numbers, forces the program to block
everything after that number. You will
have to use full area codes in order to
invite whole numbers within a blocked area
code using code 52 to invite a number.
See page 6 of the DCB Plus
Manual.
Yes.
The DCB Plus now has Select Mode that
allows you to force all calls go to
voicemail or an answer machine in parallel
to the LINE that's ringing with the DCB Plus
connected. If your phones are
connected to the TEL port then only the Line
will be ringing and not your phones.
As the calls come in, you can select which
ones you want to add to the Invited Caller
Lists Code 50 and Code 60 (VIP) up to a
total of 100 callers or area codes.
Also, using Codes 50 or 60 in programming,
you can pre-load those callers into the
lists and enabled Code 33 to turn on Select
Mode which can only be enabled in
programming. See page 8 of the DCB Plus
Manual to make your settings.
1)
You have accidentally enabled Code 17 which
is for foreign DTMF Caller ID. Go into
Programming and enter Code 16 for normal FSK
Caller ID.
2) The
cordless phone you are using is jamming the receiver of the
DCB Plus due to the proximity of your cordless phone to the
DCB Plus. Try moving the cordless phone away from the
DCB Plus about 1 to 2 feet and see if the interference is removed. See
item 28 above regarding this interference.
3) You
have no Caller ID Service. Verify it
with just your phone connected when a
call rings in.
4) Electrical
power issue:
a) The DCB Plus may have
recently experienced a power drift, spike or
drop that was sufficient to cause the
internal components of the DCB Plus to stop
working properly even though it still shows
to be active. The power 'swing' could
have been so fast that you didn't notice it,
but it usually is noticeable because your
clocks or other appliances could be
blinking. To fix this, take a look at the unit and power it back up with the supplied power adapter.
Look on the bottom of the unit, there is a RESETbutton pin hole in the very center. With the power plugged in, use a tooth pick, pen etc. to gently press this button and reset the unit. You will hear a click of the relay and then see the
front panel indicators. None of your caller lists, user settings or displayed calls will be erased. This process only restarts the dual CPUs on board.
See if this allows the DCB Plus to work correctly now.
b) Also, go into Programming and use Reset
Code 99 # *. This will reset the
user settings to Digitone Default and clear
up any lost branch instructions that may
have been stored during call processing due
to a slight power outage enough to interrupt
the DCB Plus processing. See if this allows the
DCB Plus to work correctly now.
c) Finally, if you have experienced a
substantial electrical stormor
power spike lately and your phones still
work (or even have an issue) but the DCB Plus
acts up by showing a steady red LED, or none
of the calls pass through after a reset of
the DCB Plus, then it is possible that your
phone is damaged and not the DCB Plus. A
damaged electronic phone can simulate an
offhook condition to the DCB Plus and prevent
it from working properly. To check
this, Reset the DCB Plus as shown in item
"a)" above, unplug your phone from
the DCB Plus TEL port and call your landline
number several times to see if the DCB Plus LCD
screen displays each call and flashes the
LED with each ring. If so, then your
phone equipment was damaged by the electrical
storm or other event. You will have to
replace or repair that phone equipment in
order to return to normal operations with
the DCB Plus. Try swapping out another
phone to the TEL port to also check this
issue.
The
traditional Public Switched Telephone
Network (PSTN) uses circuit-switching
between central offices and is the typical
copper pair landline. The connection
path of your phone call uses a
connection-oriented model in which a virtual
circuit must be established between two
endpoints before the actual data exchange
begins. The main
benefit is full duplex voice, where both
parties in the conversation can hear each
other simultaneously and there is no loss of
the call.
In packet-switching (Voice
over IP)
there is no predetermined path. The
voice communication is converted from voice
analog to (IP) digital packets, broken down
into chunks and transmitted with possible
loss of that data. There is also
a big possibility of congestion over the IP
network (internet) and there can be delays
which can cause the simplex affect of not
hearing the other party simultaneously. This
explains the relatively lower quality of
VoIP voice compared to PSTN.
Hence,
circuit-switching is more reliable than
packet-switching and has the added benefit
of being ON even when power fails.
The telecom industry is moving towards this
next-generation network NGN
VoIP infrastructure as soon as it can.
The down side to this is of course,
congestion on the IP network and poorer
quality of service for communications.
The trend in today's telecoms industry is
towards 'all-IP' transport networks so that
operators can use the same network for all
services; data, voice and video. The telecoms still make use of the copper
pair connections (fiber or coax), but use gateways, modems
and ATA adapters to make the connection with
IP.
The DCB Plus
works with both
traditional circuit-switched systems and the
newer VoIP systems because the voice data
communication and the phone reception remain
analog to the consumer. Telecoms that
use IP for voice communication may call
their service 'digital' due to the VoIP
transmission, but the infrastructure: copper
pair, fiber optic (FIOS), wireless cellular
or coax cable still delivers the voice
communication or fax data in traditional
analog for the millions of consumers that
use regular phones or other devices
worldwide. So, you can still use
Digitone's DCB Plus, Uniden, Vtech, ATT,
Panasonic phones, PBX systems and fax
machines you might already have.
The
DCB Plus must be connected properly to an
analog telephone line source in the LINE
port, with an analog telephone connected to
the TEL port. There must be power
connected to the DCB Plus by the Digitone power
adapter supplied with the DCB Plus. Look
at item #1 above or page 1 of the
DCB Plus
Manual for a picture of this
connection. You will not be able to
program the DCB Plus unless the above
conditions are met.
Programming
- With this
setup done, press and hold the Program Button
for 3 seconds until you see "Program
Mode" and the red LED light, then "Pick Up
Phone". This prompt tells
you to pick up the handset to your corded or
cordless phone. Note that if you are
using a cordless phone system you will also
have to press the Talk button.
When you pick up the phone handset connected to the
TEL phone port on the back of the Call
Blocker, the display will now show
"Enter Code". You must
remain on the line with your phone offhook
when programming, so don't hang-up the
phone. Enter any
program code listed in the manual by simply
dialing that program code with the phone’s
keypad to set caller lists or
features.
If you don't see Enter Code,
then refer to item #5 above for a review of
your installation.
If you place
your order today it will ship on the first
available ship date. If today is a
work day for the US Postal Service, then it
will ship the same day you placed the order.
If you use FedEx shipping through Digitone,
then we can ship any day FedEx is working up
to 3:00 PM M-F and 12:00PM (noon) on
Saturday, PACIFIC Time, and observing
Daylight Savings Time. USPS delivery
is fast and can only take 1-3 days including
Monday through Saturday, except for observed
Federal Holidays.
From the
DCB Plus
Manual, page 2: When calls come in, all calls displaying a valid phone number will ring through to the phones connected to the
TEL phone port with Caller ID repeated. Blocked calls will not ring the phones connected to the
TEL port.
Extension phones connected directly to the phone service will ring once on blocked calls. This means
even though Code 70 is enabled on the DCB Plus, extension phones will still ring once because they are not connected to the
TEL
port of the DCB Plus.
You must have
a matching cordless phone base
(ex. Uniden Base) to all of the matching cordless
handsets (ex. Uniden Handset), AND that cordless phone base
must be connected to the TEL port of the
DCB Plus,
AND you must have Code 70 enabled, then none of these cordless handsets will ring once.
If you have multiple
cordless phone systems (ex. Sony, ATT,
Vtech, etc.), and you want all of
the extensions to not ring once, then they
must all be connected to the TEL port of the
DCB Plus. You should consider
consolidating all these systems into just one
Uniden 5 handset system for example or
obtain a multi-port modular
1-to-5 Adapter
shown here and connect all your phone bases into
it and then to the TEL port of the DCB Plus.
From the
DCB Plus
Manual, page 5: You can review what numbers are stored in each caller list by entering
programming. Press and hold the Program Button for 3 seconds until you see “Program Mode”, then “Pick Up Phone”, when the prompt for “Enter Code” displays enter:
41 to view
Blocked Caller list – use the arrow buttons to view up or
down and look for the number you want to
remove. To remove or unblock an entry press and hold the Block Button
while the number you selected is displayed for 3 seconds
until the red light shines on the front panel. The number will then be removed from that list and entered back into the Invited list if Code 96 # * (Global Invited List) is active.
The
DCB Plus can be installed at any phone line
source, including regular wall plate jacks,
cable modem phone port, or FIOS, U-verse
gateway, Vonage adapter phone port.
Then connect your phones to the DCB Plus TEL
port.
Some of these
digital services have been connected to your
phone wall plate and telephone service is
now distributed throughout your home using
the house wiring. You can connect the DCB Plus
to any of these wall plates.
DSL service
can have a whole house DSL filter
installed at the demarc where individual DSL
filters to every phone is not needed.
Alternatively,
you may have DSL
filters for every phone or device in service
on the line. In which case you just
connect the DCB Plus to the DSL filter then to
the phone service.
DSL
Duplex Filter
Some DSL duplex filters have DSL
Modem (ADSL) and Phone written on the filter
jack, so you would connect the DCB Plus to the
Phone port of that jack. If the DSL
filter is a single port, then connect the DCB Plus
to the DSL filter
(shown above) where
your phone was connected, then connect your
phone to the TEL port of the DCB Plus.
If you have both
DSL and cable systems, then the same is
true for DSL above when you are using the
PSTN line for voice communication (telephone
service). A DSL filter would not be
used on a cable modem if you get your telephone
service there.
Note that
parallel connections like in the above
examples only provide 1st Ring Suppression
to the phones connected to the DCB Plus TEL. All other extension phones will
ring once.
Demarc of
a House
In a series
connection, 1st Ring
Suppression protection is provided to the whole house when the
DCB Plus is either installed at the head end
(demarc) of the house wiring before the
phones or by connecting the DCB Plus in
parallel as above and turning off the
other extension phone ringers. A
cordless phone system with many cordless
handsets would then provide silence on
blocked calls when the DCB Plus is connected
this way.
NOTE THAT THE
DEMARC AS SHOWN HAS VOLTAGES THAT ARE AT
LEAST 48VDC AT IDLE AND CAN BE AS HIGH AS
100VAC WHEN RINGING ON THE COLORED TERMINALS
RED, GREEN, BLACK OR YELLOW WHICH CAN SHOCK
YOU OR WORSE WHEN HANDLED INCORRECTLY. SO UNLESS
YOU ARE TRAINED IN ELECTRICAL WORK, DON'T
ATTEMPT TO MODIFY THE OUTSIDE CABINET
TERMINAL CONNECTIONS. THIS IS A JOB
FOR TRAINED TELECOM PERSONNEL AND SHOULD BE
TRUSTED TO THEIR CAPABLE SKILLS.
The LED blinks mostly because there are new calls as indicated in the upper left hand corner of the DCB Plus screen. See LCD
Display. If there is an "N" displayed in the upper left of the display then there is at least one call that is new. You have to clear this by reviewing the newest calls near the End of List. The clearing of the display of all calls (see pg 4 manual) is the fastest way to eliminate the flashing. Otherwise, you have to review each call that is New indicated in the upper left corner of the display using the left Call History button until there is zero calls there. Alternatively, you can
turn the LED off completely with Code 29 (see pg 9 manual).
Also, check to see if you have enabled Code 32 Standby Mode using Code 92 readout (see pg 10 manual) which allows the LED to flash continuously regardless of clearing the Call History or reviewing calls. Revert back to Code 30 or Code 31 to return to normal LED functions. Electrically, you should be using the Hon-Kwang adapter that came with the DCB Plus.
The
DCB Plus has two slots on the back for use with
fasteners to a wall but 2-sided Velcro
strips work the best for easy removal.
Due to the tilted viewing angle of the DCB Plus
for the preferred table top use, when
mounting the unit vertically, the viewing
angle is increased to a point where it is
not easily read unless it is mounted above
normal viewing height.
The
DCB Plus has many defaults and programming
capabilities to isolate specific types of
calls. This can be complex when trying
to block very specific callers and the
combinations can get tricky. So by
default, Out of Area, Private, Unknown
spoofed calls, those with less than 7
numeric digits or also contain characters
besides numbers are all automatically
blocked in Standard Mode, Code
30. Below are reasons why
blocked callers are ringing in:
1) If you are
using Business Mode, Code 31 and not default
block mode Code 30, then all of
these call types: Out of Area, Private, Unknown
spoofed calls, those with less than 7
numeric digits or also contain characters
besides numbers will ring through as
invited, which will explain why these calls
are ringing in. Check with Code 92
readout to see if Code 31 is set.
Change it to Code 30 to stop these calls.
2) If you
receive calls that are standardized in 10
digit numeric format, like 602-555-1212, AND
also receive Out of Area, Name Not Provided,
Unknown or any other name displayed, then
this combination call is considered valid
due to the possibility it is a cell phone
number, so it can ring through. If you
want that number or whole area code to be
blocked then you must enter programming to
set those numbers for blocking. Using
the block command 40 followed by the number
ex. 602 555 1212 then * to store it.
For the whole area code use code 40 then 602
### #### *. Note that this will block
the 10 digit format only and not 11 digits
which include country codes. In this
case you will have to block the whole string
ex. 1 602 555 1212 or 1 602
### #### * for the whole area code. In
extreme cases you will have to block both 10
and 11 digit formats if your phone company
sends both types. This means you would
use code 40 602 555 1212 * and 40 1
602 555 1212 * or 40 602 ###
#### * and 40 1 602 ###
#### *. Summary, if a call
that comes in either 10 or in 11 digits with
ANY name will be blocked when blocking
numbers as shown in the above example for
602. The reason a
call comes through you have blocked may be
because of the above example of 10 vs. 11
digits combinations with Out of Area, etc.
were not covered.
3) One
of the following code settings can allow Out of Area, Private, Unknown
spoofed calls, those with less than 7
numeric digits or also contain characters
besides numbers to ring through: Code
72 allows OPX calls to ring the line, Code
74 allows Private to ring the TEL port, Code
76 allows Out of Area to ring the TEL
port. Check with Code 92 readout to
see if any of these are set. Change 74
to 75 to block Private, change 76 to 77 to
block Out of Area, Change 72 to 73 to block
OPX calls.
4) You
have accidentally entered a number in
programming that doesn't match exactly the
number calling in, like
"567". Example: programming
code 40 then {number} 567 and then you enter
an additional number {number} 980 then
*. This will display as 567980 as a
blocked number when reviewing code 41
instead of what you really wanted of 567 and
980 area codes. You have to delete
this one entry of 567980 and then reprogram
code 40 then 567 then * followed by 40 then
980 then *. This will now display as
two entries: 567 and 980 which will now
block that 567 call.
5) If you have
the above parameters set then try resetting
the DCB Plus so it can reload them into
memory. Look on the bottom of the unit, there is a RESET pin hole in the very center.
With the power plugged in, use a tooth pick, pen etc. to gently press this button and reset the unit.
You will hear a click of the relay and then see the front panel indicators.
None of your caller lists, user settings or displayed calls will be erased.
This process only reloads the Digitone
operating system to the on-board CPUs.
The
blocked caller only hears one ring tone in
their phone handset and then silence.
After about 10 seconds, they will get a dial
tone or busy signal depending on the
service. The DCB Plus has no means to
produce sounds or recordings, so it itself
is silent.
NO.
The DCB Plus does not interfere with the
telephone call you are on. Only your
phone equipment can drop a call by losing
its power or malfunctioning on its
own. If you have a battery powered
phone, like a cordless handset or a phone
that uses batteries instead of a power
adapter, then when that battery power fades,
so does its ability to hold the line open
for your call. Subsequently, the call
is dropped because there isn't enough power
to keep the call connected. Check your
phone to see if the display says "Check
Battery" or "Low Power"
indications and replace batteries or charge
your powered handset.
Some
phone services allow dual ringing of calls (Simultaneous Ringing)
to two places at the same time like U-verse
and GoogleVoice. Both services have
configuration screens that are accessible
through an internet browser or directly with your
equipment that allow you to configure the
call forwarding features. The
most likely reason behind the failure to
receive calls in both locations is the
configuration of the settings or the service
itself. Look at the DCB Plus when calls
should be coming in to see the red LED
flashing on each ring. If this LED is
not flashing then there is no ring signal
being received to the line. You can
also put the DCB Plus in Standby mode while testing to see if your
phones ring. If not, then the
configuration or service needs attention.
YES.
This is a new function to the DCB Plus while
it is actively receiving CID data during an
inbound call and the front panel keys are
active for blocking the call. Wait for the DCB Plus to
display the call with dashes, then you can
add the call to the Blocked callers list
while the call is ringing in. The DCB Plus
can stop the call instantly after the second
ring and add that caller to the Blocked
Callers List. You can also answer the call yourself and just hang-up
on it, then you can block the caller the
same way.
Block Button - Instant Ringing Stop
You can block a new caller after the 2nd ring and stop the call just by pressing the Block button Twice quickly. DO NOT HOLD the Block button down! The red LED will flash to indicate the call has been answered, the display will show the “NBR Blocked” and will then be added to the Blocked Callers List.
From the DCB Plus
Manual, page 5: Viewing Caller Lists and Stored Number Removal
You can review what numbers are stored in each caller list by entering programming:
press and hold the Program Button for 3 seconds until you see “Program Mode”, then “Pick Up Phone”, when the prompt for
“Enter Code” displays enter:
41 to view
Blocked Caller list – use arrow buttons to view up or down. To remove or unblock an entry press and hold the Block Button for 3 seconds on the front panel. The number will then be removed from that list. 44 to view Blocked Names list - Names can only be removed with this function in programming. Use arrow buttons to view up or down. To remove or unblock an entry press and hold the Block Button for 3 seconds on the front panel. The name will then be removed from that list. 51 to view Invited Caller list – use arrow buttons to view up or down. To remove a stored invited entry press and hold the Block Button for 3 seconds on the front panel. The number will then be removed from that list. 53 to view Invited Caller in a Blocked Area Code
list – use arrow buttons to view up or down. To remove a stored invited entry press and hold the Block Button for 3 seconds on the front panel. The number will then be removed from that list. 61 to view VIP Caller list – use arrow buttons to view up or down. To remove a stored VIP entry press and hold the Block Button for 3 seconds on the front panel. The number will then be removed from that list.
When
you have voice mail service and you connect
the DCB Plus to your home phone system, you
may notice that your local answer machine
cannot take calls like before and your callers
cannot leave a message on your answer
machine. That is because
the DCB Plus has First Ring Suppression
and two other things are also occurring:
1) Voice
mail from your phone company is set to
answer the call after 5 rings and
simultaneously; 2) your answer machine is
set to answer after 4 rings. Because
they are both trying to take the call, only
the voice mail will be able to, as it takes
the call completely off the line away from
your house to free up the line for another
call.
So to prevent
this from happening, follow the simple step
below. The
DCB Plus works with both your voicemail and answer
machine in the following way:
2)
Normally, your local answer machine defaults
to just 4 rings. However, because
the DCB Plus's Code 70 is
suppressing the 1st ring from the phone company, the answer machine will not receive the
same rings as voicemail due to the
separation. To override this, you will
have to change the voice mail service ring
count to 6 or higher when your answer
machine is set to 4 rings. Just make
sure the voice mail service is always two
rings above your local answer machine's
ring count. When you complete this one
step, both systems will be fully
operational.
4. Optional: Connect an answer machine to any phone wall plate and set the answer delay to 4-6
rings, or 1-2 rings greater than the answering device in the TEL phone
port. This separate answer machine will capture any uninvited calls not answered by the Combo Phone/Answering
device in the TEL phone port.
You will need a second answering system to take the
OPX - Out of Area, Private and Unknown
calls connected in parallel to the DCB Plus using a duplex jack shown below set with 1-2 rings greater than the answering device in the TEL phone
port.
The DCB Plus can stop sending Caller
ID to the TEL port under one of the following
conditions (assuming caller ID is being
received):
1) You
have enabled Code 97 # * which blocks
all callers.
2) The
cordless phone you are using is possibly
jamming the receiver of the DCB Plus due to the
proximity of your cordless phone to the DCB Plus. Try moving the cordless phone
away from the DCB Plus about 1 to 2 feet and
see if the interference is removed.
Also, see item 28 above
regarding this interference.
3) You
have a second or third device on the line;
like an alarmmodem, an older separate
Caller ID box or FaxSwitch
device with offhook functions, cordless phones
that can create offhook events by 'checking
the line' or a satellite TV receiver
(Set Top Box) connected to the line that is either capturing the
call right after the first ring or causing
an offhook event that is accepted as though
the call was answered. Any of these
offhook events stops the DCB Plus from
processing the call any further.
Suggestion: Remove all devices from the line
except the DCB Plus and a connected phone to
the TEL port. Now try calling into the
line to see if it works properly. If this
works, then add your other devices one-at-a-time to see which one is causing the offhook
event, then remove it from the line.
4) Electrical
power issue: The DCB Plus may have
recently experienced a power drift, spike or
drop that was sufficient to cause the
internal components of the DCB Plus to stop
working properly even though it still shows
to be active. The power 'swing' could
have been so fast that you didn't notice it,
but it usually is noticeable because your
clocks or other appliances could be
blinking. To fix this, take a look at the unit and power it back up with the supplied power adapter.
Look on the bottom of the unit, there is a RESET pin hole in the very center. With the power plugged in, use a tooth pick, pen etc. to gently press this button and reset the unit. You will hear a click of the relay and then see the
front panel indicators. None of your caller lists, user settings or displayed calls will be erased. This process only restarts the dual CPUs on board.
See if this allows the DCB Plus to work correctly now.
5) See
also item 68 above
regarding older devices.
6) You don't have caller ID
service: Your phone company
suddenly stopped sending caller ID or you
never had caller ID to begin with.
Check this possibility by placing the DCB Plus
in Code 32 Standby Mode so that both devices
can receive caller ID at the same
time. If there's no caller ID
displayed, then
call your phone company to have it serviced.
YES.
The DCB Plus is fully analog and works
directly with analog trunk circuits to and
from a PBX with analog CO inputs and PBX
configured analog phone ports. The
DCB Plus would simply be installed at the
phone closet where the PBX is located and
the line service would be fed into the DCB
Plus first, then connected to the CO input
of the PBX using the line cord supplied with
the DCB Plus. Alternatively, the DCB
Plus can be connected to any downlinked PBX
configured analog phone port.
NO.
The PRI (Primary Rate Interface) line or T1
is an end-to-end digital line service that
is a form of ISDN and delivers digital
service through multiplexers on both ends
of the connection and requires two copper
pairs (4 conductors). However, PRI lines can connect
to both Analog/Mixed EPABX systems and also
the newer IP PBX systems using add on system
cards particular to your PBX. See PRI
Line for more information.
The DCB Plus
can work with these PBX systems if they are
analog on the front end CO trunk inputs or
through PBX configured analog phone
ports. The DCB Plus will not work on
digital Key Set lines from the PBX.
However, you can ring a PBX configured
analog phone port to the DCB Plus
simultaneously with the Key Set phone and
then control the inbound ringing.
If you
recently changed your phone service from a
10 digit service (POTS or regular landline)
to an 11 digit service (like Vonage, ATT
Uverse, VoIP) you may have noticed that the
DCB Plus now doesn't work like it used
to. This is because the numbers you
stored all have just a 10 digit format but
all your new calls now have 11 digits and
they don't match. You will have to
take inventory of the numbers you have
stored in the Blocked, Invited, and VIP
lists and then deleted them all. After
that, you re-enter all those numbers with a
1 in front of each number, EX. 10 digit
format 602 555 1212 now becomes 1 602 555
1212 (11 digits).
If you
recently changed your phone service from a
10 digit service (POTS or regular landline)
to an 11 digit service (like Vonage, ATT
Uverse, VoIP) you may have noticed that the
DCB Plus now doesn't work like it used
to. This is because the numbers you
stored all have just a 10 digit format but
all your new calls now have 11 digits and
they don't match. You will have to
take inventory of the numbers you have
stored in the Blocked, Invited, and VIP
lists and then deleted them all. After
that, you re-enter all those numbers with a
1 in front of each number, EX. 10 digit
format 602 555 1212 now becomes 1 602 555
1212 (11 digits).